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Customer Service
PHONE: (828) 686-8511 FAX: 1-800-699-2693


Samson is fortunate to have several lube industry experts in-house to assist you and provide total customer support and service. Our in-house team can be reached from 7:30 a.m. to 5:00 p.m. Eastern TIme.

Samson is dedicated to offering the best in Customer Service.
Have Questions? Call us at (828) 686-8511, we will be glad to assist you!

Samson offices are open from 8am -5pm Eastern time. If you call after 5pm, please leave a message on the recorder. A Samson representative will get back with you as soon as possible.

We can provide answers and solutions in a wide variety of areas:
  • Order Entry
  • Order Status - Order Tracking
  • Pricing
  • Product Availability
  • Product Applications
  • Warranty
  • Troubleshooting
  • Installation Guidelines
  • Assistance in Putting TogetherBill of Materials for Facilities
  • Cross-Referencing of Competitive Products
  • Technical Guidance
  • Return Goods Authorization
  • Local Distribution Location
  • Local Service Center/Installation Providers
  • Sales Rep Contact Information
  • Literature Orders
  • Competitive Data and Comparisons
  • Freight Quotes
Let our team help you and assure your satisfaction with Samson. We want to make sure you are comfortable and confident in our products and our people. Call on us! We look forward to it.

(828) 686-8511

New Customers

We are delighted to welcome you to the Samson team - we appreciate the opportunity to work with you and will do all we can to make your experience with us a great one.
  • If you are placing an order, we will gladly assist you in making sure your order is complete and correct.
  • If you need literature—product catalogs, etc.—we will be pleased to assist you in obtaining more information about the products you need.
We are here to help you in any way we can.

Current Customers

We appreciate your business!

If there is anything we can do to make your experience a better one or if you need technical assistance, please call us at (828) 686-8511 and let us know how we may serve you.

Placing your Order

Samson representatives are trained to assist you in placing your order with us. If you need technical assistance, please be sure to let us know. Call us at (828) 686-8511 to place an order, and be sure to ask us if you have any questions or concerns.

Thank you for visiting Samson. We look forward to working with you!




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