Customer Service
Samson’s trained team of customer service representatives are available to assist you Monday-Friday 8:00 a.m. – 5:00 p.m. EST.
The Customer Service Department can assist you with:
- Product information
- Product availability, order status, and pricing inquiries
- Promotional Information
- Placing orders
- Return Merchandise Authorization (RMA)
- Shipping Information & Status
- Service Center Locations
How to Reach Customer Service
- Email orders to: orders@samsoncorporation.com
- General Inquiries: For general inquiries, please submit a digital contact us form.
- Toll Free: 800-311-1047
- Phone: 828-686-8511
If you are a current Samson customer and would like to register to use Shop.samsoncorporation.com, please complete this form
Shop.Samsoncorporation.com registration form
The Technical Service Department can assist you with:
- Product application recommendations
- Service support & troubleshooting
- Product specification assistance
- Distributor Warranty Assistance
- Service Center Locations
How to Reach Technical Service
- Technical Service: techservice@samsoncorporation.com
- Toll Free: 800-311-1047
- Phone: 828-686-8511